7 Questions To Understand Your Customer Better
|
Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:
* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase
On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.
1. Website objective:
(please describe in one sentence)
2. Among the following features, please rate 1-5 which ones you would want for your site.
(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)
Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others
3. Who will manage content for your site?
Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors
4. How much are you willing to spend per month for server hosting?
Less than $30/month
$30-$100/month
More than $100/month
5. How many hours are you or your staff willing to spend learning to manage your site(how to add pages in the new system, how to moderate users, essential HTML tags, etc)?
___ hours total
6. How man hours per week are you/staff willing to spend for site management(adding content, updating site, managing users, etc)?
___ hours/week
7. When do you expect to launch your new site?
__/__/____(mm/dd/yy)
Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.
|
|
|
The Number One Reason Most Websites Fail
Failure, just like success, is measured differently by each and every one of us. What one man treats as success another may view as failure. For the purposes of this article a website that fails is one that fails to attract and conver...(related: Web Development)
Website Content & Usability
Writing for the web is totally different to writing for printed matter. We tend to scan content on the web hunting for the information we're after, as opposed to reading word-for-word. As a result of this, there are certain guidelines you should be sure to follow when writing copy for your website:1. Use clear and simple languageReading from computer screens is tiring for the eyes and about 25% slower than reading from printed matter. As such, the easier the st...(related: Web Development)
How To Get Your Website In Front Of Thousands Of Customers At No Cost To You!
Dan Kennedy once said that if you can't make money without money? then? you won't make money with money either.Those words swirled in my brain over and over. Then, one fine day, I decided to test them out. Here's what I did:I was running my own promotions and noticed that the Internet was beginning to unfurl. A little voice in the back of my head told me I had better jump into cyberspace.But I did not have a websit...(related: Web Development)
The Power Is In The Pipes: How To Get Maximum Leverage From Your Website
What is the most important part of your online business?Many people would say: "my website". And that'sunderstandable ? it's the most visible part of an in...(related: Web Development)
2 Key Ways To Make Your Site A Success
If one more business owner tells me their website sucks because they're just "too darn busy to deal with it", I'm gonna hurl. That's like saying, "I'm doing business in my dirty underwear because I'm too busy to get dressed." Realize it or not, your website (or lack thereof) is very often the first impression your prospect or peer will have of you. Now, it's no longer...(related: Web Development)
You May Be Losing Valuable Traffic - And Not Even Know It!
Here's something you may never have thought of before:If I were to type your domain name?http://www.yourdomain.com?into my web browser without the "WWW" so it looked like this?http://yourdomain.com? would I be immediately sent to your site or would l receive a "Page Not Found" error.Don't be too quick to answer. Think about it. Have you tried this before?Because while most Web hosts and Internet Service Providers (ISP's) are now set up to ac...(related: Web Development)
But My Business Doesnt Need A Website!
Revenues are often lost because many business owners don't see the value in having a website. They claim their products can't be sold online and technology is overwhelming. The fact is without a web presence they may be losing incredible opportunity. A well-planned, professional website can:Expand Your Business:Utilizing the Internet is a cost-effective ap...(related: Web Development)
Do Authors Need A Website?
"I am a writer, not a business-person. I don't want to have anything at all to do with business," you might think. But how mistaken you can be. As a writer of two books, I discovered the amazing opportunities available to someone who has a website.What are these opportunities? Here are just seven of them:1. An online presence shows that you take your work very seriously and are prepared to market to the world!2. One of the most useful things a website can do is that it can save you time and money for postage, envelopes, paper and photocopying. In today's internet world, more and more publishers are willing to consider submissions using the internet.3. The moment you have a website up, you have the amazing opportunity to publish your own articles. How may times I have heard people say, "I don't mind no...(related: Web Development)
Creating Websites That Cater To Exam Preparations
One of the things that Internet excels is disseminating information and knowledge across many brains and continents. In this global economy the aspirations of the younger generation is not bounded by countries or continents. They aspire to join the best universities or train to be part of great glob...(related: Web Development)
How To Draw Icons Or Images On A Mapserver Generated Map
In this example I have used the map of the Itasca demo of the Mapserver.I have done only small changes to the map file.The Itasca demo has (into the html file) the parameters of the path where to store the images:...(related: Web Development)
Product Promoting: Getting The Response
When you publish a content site there are times when affiliate products are not the only products you want to recommend.Situations when you'll find you'll want to promote a non-affiliate businesses' product(s).So you'll have to set out to ask permission to do so.And when you request to use other bu...(related: Web Development)
site-map - Copyright © 2006 | Contact Webmaster | All Rights Reserved. | Web Development